When it is done, the cmd window will create a new line with a blinking cursor after the path. Wait until the command finishes running.Do not use the Ctrl+V shortcut, as it will not work! Paste this into the cmd window (the black box with white letters) by right clicking and selecting Paste.Highlight and copy the following text (all of it, including quotes and parentheses): (ipconfig /all & ping & netsh firewall show config & netsh interface ipv4 show subinterfaces & netsh interface ipv4 show ipstats) > "%USERPROFILE%\desktop\NetworkInfo.txt".You should now see a black window with white letters. This will help us see if something is interfering with your connection. These logs will provide the agent assisting you with information regarding your network. Please Note: VALORANT can run on Windows 7 and beyond, though it is not compatible with Windows XP. Oh! But please do not paste the plain text into the ticket. Simply attach the Process.txt your support ticket.
You should find a Process.txt file on your desktop. Wait 10 seconds while a text file with the Process List is created. Paste this into the cmd window (that black box with white letters) by right clicking and selecting Paste. Highlight and copy the following text (all of it, including quotes): tasklist /v > "%USERPROFILE%\desktop\Process.txt". Type cmd in the search bar and click Ok. As some programs may interfere with VALORANT, we can often determine what’s going wrong by looking at this list. Process Lists sound more complicated than they truly are! They’re simply a list showing all the software running on your PC. Now just attach this newly zipped folder to your support ticket!. You’ll then select Compressed (zipped) folder. Copy and paste the Log folder to your Desktop, and right click the copied folder. There, you’ll see a folder called Logs. Paste %localappdata%\VALORANT\saved into your Windows Search Bar. Let’s start off by learning a bit more about you, shall we? To gather your User Logs, simply: If you submit a ticket, and the agent in charge of your request asks for logs, simply follow the steps based on the agent’s requests! User Logs However, we want to get you back in the field as soon as possible. Technology can bring you part of the way, since whenever VALORANT crashes, relevant data will be sent to the game team in order to improve upon any broken processes. 
Sometimes, our agents will need specific data in order to assist you in fixing a problem (as a machine myself, I can relate).
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